General communication advice
To get general communication advice, email the Request for Help Team with your contact details and a brief message describing the advice you need. If you need to discuss a specific child or young person with us, complete the request for help form below.
Request for help information
To discuss concerns about a child's speech, language, and communication needs, ensure that you have parental or carer consent and then complete our request for help form. For young people over the age of 16, ensure that you have their consent to request support, if they have the capacity to do so.
Once the request for help form has been received, the Specialist Request for Help Team will email you to arrange a phone consultation once it has reached the top of the waiting list. The team is made up of experienced speech and language therapists.
There is a high demand for the Speech and Language Therapy Service and it could take 24 weeks for a request for help phone consultation.
How do I complete the request for help form for a telephone consultation?
Read the guidance below before completing the form:
- The form needs to be completed in one go. You cannot save and return to it. Ensure you have enough time (approximately 30 minutes) to complete it.
- The form can be completed by anyone who knows the child or young person well. We will arrange the request for help phone consultation with the person who has completed the form, unless you tell us otherwise.
- Read the request for help prompts (DOCX, 1 MB). This will tell you what questions are asked within the request for help form.
- If your concern is around a child or young person’s clarity of speech sounds then you will need to complete a speech sound screening checklist (DOCX, 1 MB) with the child or young person first and then enter this information in to the request for help form.
- Once you have submitted the form you will receive an email receipt and a copy of the form that you have completed.
What happens during and after the request for help telephone consultation?
The Speech and Language Request for Help Team will discuss your child’s presentation and undertake an initial screen of their needs. During the call we will discuss the information you have already given us. We may ask you follow-up questions so we can find out more information. The most appropriate next steps will be provided depending on your child and the support they require.
After the telephone consultation, a copy of the request for help report will be emailed to the person completing the consultation and the parent or guardian. This will include any recommendations we have made and whether the child or young person will be seen for a further face-to-face assessment session with the Speech and Language Therapy Service.
Not all requests for help will need to have a face-to-face appointment. After a telephone consultation some may get a pack of activities and/or may be given advice and clear criteria to meet before contacting us in the future. Others may be signposted to another service or group, or attendance at a training course may be recommended.